What you’ll do
Role purpose:

• The National Maintenance Manager role is responsible for the complete technical operations end-to-end service providers contract performance management and is responsible for overseeing the process of identifying the appropriate service providers and ensuring that all service delivery compliance requirements are aligned with the technical and commercial requirements of the specific TowerCo technical operations business unit and the related needs of the organization.
• This role requires the ability to closely work with various stakeholders, including legal, finance, supply chain management, health and safety, information and technology and other compliance departments to ensure effective service delivery.

Who you are
Key accountabilities and decision ownership:

Infrastructure Service Level Management

• Initiate and follow through on actions required to achieve, improve, or maintain agreed tower infrastructure service levels within budget, time, and quality constraints.
• Agree, maintain, and regularly review SLAs and Operational Level Agreements (OLAs) with external service providers/contractors to ensure effective service delivery for tower operations.

Operations and Maintenance (O&M) Oversight

• Oversee the day-to-day operations and maintenance of tower infrastructure, ensuring optimal performance, reliability, and uptime.
• Ensure compliance with industry standards, regulatory requirements, and safety protocols in all O&M activities.
• Manage the deployment of resources, tools, and technologies to enhance the efficiency and effectiveness of maintenance operations.

Network Operations Integration

• Collaborate with the Network Operations Centre (NOC) to ensure seamless integration between tower maintenance activities and network performance.
• Address network-related issues arising from tower infrastructure, ensuring quick resolution to minimize service disruptions.
• Provide technical support and guidance to the NOC team on tower-related matters, including power systems, equipment, and structural integrity.

Financial Oversight and Invoice Management

• Monitor and manage maintenance budgets for tower infrastructure to ensure cost-effective operations and value for money.

Tower Infrastructure Lifecycle Management

• Develop and implement strategies to optimize tower reliability, efficiency, and longevity, ensuring minimal downtime and maximum uptime for tenants.

Security Management and Oversight

• Oversee the implementation and maintenance of security protocols for tower sites, ensuring compliance with organizational and regulatory standards.
• Collaborate with security teams to assess risks, develop mitigation strategies, and ensure the safety and security of tower assets, personnel, and tenants.
• Ensure that maintenance contractors adhere to security policies and procedures during on-site activities at tower locations.

SUPERVISORY RESPONSIBILITIES:

• Provides leadership and support teams within a specific region.

Core competencies, knowledge and experience:

• Leadership and Strategic Planning
• In-depth understanding of tower infrastructure
• Expertise in streamlining maintenance processes
• Proven experience in contract management or a related field
• Ability to identify potential risks in contracts, operations, and infrastructure
• Knowledge of security standards and protocols
• Strong problem-solving skills to diagnose and resolve technical issues related to tower infrastructure and network performance
• Ability to plan, execute, and monitor maintenance projects

Must have technical / professional qualifications:

• Relevant Electrical and/or Mechanical and/or Facilities and /or Construction Management – 3-year Degree / Diploma (BSc, B. Tech, S4, N6, T3) (Essential)
• Project management (Desirable)
• 8 plus years’ experience in tower companies
• Minimum 5+ years’ experience in contractor’s supervision in a Towerco operations.
• At least 5+ years in contractor and vendor management
• At least 5+ years’ experience in power designing and optimization.
• At least 3+ years’ experience in RMS site monitoring systems
• At least 3+ years’ experience in managing of latest Power technologies like LIB, Delta, Eltek, Vertiv, Huawei, ZXD, Flex enclosure, GAVE, Actura and Netsure, Emmerson BC83.