Responsibilities

Ticket Resolution Time:

• Handle all queries effectively and efficiently.
• Ensure that queries are dealt with timeously.

 Project Timelines:

• Liaise with all staff in a professional manner.
• Ensure staff are given feedback timeously.

System Maintenance and Administration:

• Ensure smooth operation of computer systems, servers, and network infrastructure.
• Perform regular maintenance tasks such as updates, patches, and backups.
• Monitor system performance and troubleshoot issues as they arise.

User Support and Training:

• Provide technical support to users experiencing hardware, software, or network issues.
• Offer training and guidance to users on how to use IT systems effectively and securely.
• Create documentation and knowledge base articles to assist users in resolving common issues.
• Resolve issues for staff via phone, in person, or remotely.
• Assist with performing hardware and software installations, configurations and updates as needed.
• Updating asset register.

Requirements

Qualifications and Experience:

• Matric (Grade 12).
• Diploma or Degree in Information Technology or relevant.
• Minimum of 2 years working experience in IT Support/Technical role.

Required Skills:

• Communication skills.
• Excellent customer service skills.
• Excellent customer service skills.
• Knowledge of Windows 10/11, Microsoft Office 365, 2016 suite and greater.
• Knowledge of Azure.
• Knowledge of Microsoft 365 Admin center.
• Knowledge of Active Directory.
• Communication skills.
• Advanced understanding of network hardware and communication.
• Advanced understanding of industry printers.
• Knowledge of PXB systems.
• High proficiency in MS Office.
• Excellent interpersonal, written and verbal communication skills and presentation skills.
• Relevant IT support work experience required.