Responsibilities:

• Call Management – Update relevant call management systems at least once a day with relevant information
• SLA Management: Monitor and manage client SLAs, ensuring compliance and addressing any issues promptly
• Updates and Reporting: Provide regular updates and reports on vendor performance and call management
• Assignment of Calls: Assign calls to the appropriate team members or vendors and ensure timely resolution
• Handling Complaints and Escalations: Address complaints, queries, and escalations effectively
• Manage and maintain relationships with vendors.
• Coordinate and oversee vendor-related activities and projects.
• Ensure compliance with company policies and procedures.
• Monitor vendor performance and address any issues or concerns.
• Collaborate with internal teams to ensure seamless vendor operations.
• Coordinate, manage and approve quotes, monthly vendor billing

Requirements:

• IT or Computer science degree/diploma
• Strong communication and interpersonal skills.
• Experience in vendor management or a related field.
• Ability to work independently and as part of a team.
• Excellent organizational and problem-solving abilities.
• Proficiency in relevant software and tools.