ENVIRONMENT:

• YOUR strong leadership & proven experience and success in the management of multiple teams in the Infrastructure space are sought to fill the role of an IT Operations Manager (JHB) wanted by a provider of tailored financial solutions.
• You will ultimately be responsible for driving the success of these teams, namely the Infrastructure, Support & Facilities team – managing the individuals therein and creating a robust foundation for the department to succeed within.
• You will require a Bachelor’s Degree in IT/Computer Science/Facilities Management or similar field with at least 5 years of experience in a similar IT Operations or Facilities Management leadership role.
• You will also need proven experience and success in the management of multiple teams in the Infrastructure space and expertise in developing IT policies, managing technical and facilities teams.

DUTIES:

• The IT Ops Manager will ultimately be responsible for driving the success of these teams, managing the individuals therein and creating a robust foundation for the department to succeed within.
• You will need to create processes and intra-team efficiencies that ensure the teams are performing optimally and moving towards the business’ strategic goals.
• This is a senior management position, which broadly requires the candidate to be responsible for overseeing the daily operations of the teams; management and adherence to service levels; mentorship and ensuring team members are continually upskilled; as well as the creation and implementation of projects to improve efficiency, reduce cost, and improve revenue collection within the team and the business overall.
• Managing these teams will not require expertise per se in each team, but at the least, a foundational knowledge, experience around, and understanding of, key principles in each.

This role will require the candidate to manage three teams, housed under the Infrastructure Department: IT Infrastructure; Support; and Facilities.

The IT Infrastructure team is responsible for ensuring –

• Servers, networks, and the company’s general IT infrastructure are available robust, maintained and are able to handle any issues that impact up-time.
• The company is operating at best practice, as well as compliant with any necessary regulations with respect to security, data storage, and privacy.
• The company has robust, tested business continuity planning.

The Support team is responsible for ensuring –

• Staff technical queries are handled within SLA.
• All systems have the required software installed and maintained.
• The Asset Register for all IT assets is maintained.
• The company’s Active Directory is maintained, accurate and up to date.

The Facilities team is responsible for –

• General maintenance and upkeep of the building, including the physical infrastructure, utilities and security systems.
• Logging, tracking and ensuring the resolution of any faults with the building or its components.
• Cleaning and maintenance of the building and its grounds.
• The operations of the company canteen.
• The Asset Register for all building assets is maintained.

REQUIREMENTS:

Qualifications –

• Bachelor’s Degree in Information Technology, Computer Science, Facilities Management, or a related field.

Experience/Skills –

• Minimum of 5 years of experience in a similar IT Operations or Facilities Management leadership role.
• Proven experience and success in the management of multiple teams in the Infrastructure space.
• Expertise in developing IT policies, managing technical and facilities teams.

 

Specific experience or expertise in the following would be advantageous:

• Cyber Security.
• IT Infrastructure Management.
• General building/facility management.
• Experience with IT service management tools, monitoring systems, and facility management software is highly desirable.
• Maintenance of solar power, batter back up and generators.
• Technical knowledge of IT infrastructure, security, maintenance and building management.