The Key Responsibilities of the IT Manager role include but are not limited to:

Strategic IT Planning:

• Develop and execute IT strategies aligned with organisational goals.
• Evaluate emerging technologies and recommend their implementation to support business objectives.
• Collaborate with senior leadership to identify technology needs and drive innovation across the organisation.

IT Operations Management:

• Oversee the daily operations of the IT department, ensuring all systems are running efficiently and securely.
• Manage system administration, network management, and server infrastructure maintenance.
• Ensure timely resolution of IT-related incidents and issues, providing technical expertise when needed.
• Manage IT projects from conception to completion, ensuring they are delivered on time, within scope, and on budget.
• Implement project management methodologies to track progress, manage risks, and ensure successful project delivery.

Vendor & Stakeholder Management:

• Manage relationships with technology vendors and service providers, negotiating contracts and ensuring that service level agreements (SLAs) are met.
• Collaborate with internal stakeholders to understand IT needs and deliver tailored technology solutions.
• Ensure effective communication between IT and non-technical departments to foster understanding and support for IT initiatives.

IT Security & Compliance:

• Ensure that IT systems are secure and compliant with relevant regulations, such as data protection and cybersecurity standards.
• Develop and enforce IT security policies and procedures to safeguard organisational data.
• Implement and monitor disaster recovery plans, backup solutions, and business continuity strategies.

Budgeting & Resource Allocation:

• Manage the IT budget, ensuring cost-effective use of resources to meet departmental and organisational goals.
• Track IT expenditures, allocate resources efficiently, and identify opportunities to reduce costs without compromising service quality.
• Oversee IT asset management, ensuring that hardware, software, and licensing are properly tracked and managed.

User Support & Helpdesk Management:

• Oversee IT support and helpdesk functions, ensuring timely and efficient resolution of user issues.
• Maintain high levels of customer satisfaction by ensuring the IT team delivers excellent service to end-users.
• Identify and address recurring issues by implementing long-term solutions and improving helpdesk processes.

Team Leadership & Development

Lead and manage the IT team, ensuring they are productive and aligned with the department’s objectives.
Set performance goals, conduct regular performance reviews, and provide coaching and training opportunities for staff.
Foster a culture of collaboration and continuous improvement within the IT team.

Minimum Qualification:

Essential:

• A Bachelor’s degree in Information bTechnology, Computer Science, or a related field.

Desired:

• ITIL, Project Management, or other relevant certifications are an added advantage.

Minimum Experience:

• A minimum of 5 years of experience in IT management.
•  Proven track record of managing IT operations, infrastructure, and support functions.

Required Skills:

• Strong leadership and team management skills, with the ability to mentor and develop IT staff.
• Excellent communication skills to explain technicalconcepts to non-technical stakeholders.
• Problem-solving and decision-making skills to handle complex technical challenges.
• Budget management andresource allocation skills to optimise IT spending.
• Project management and organisational skills to handle multiple IT initiatives concurrently.