Job Description

• To implementation of end-to-end configuration of infrastructure. Control identified and audits information defines and maintain databases.
• To plan integrated Change Strategies for each IT change in the business, ensuring change impact assessments are done and stakeholders involved
• Drive business profitability in the context of cost management for changes implemented in Information technology solutions
• Increase operational efficiency and suggest solutions to enhance cost effectiveness.
• Deliver exceptional service that exceeds customers’ expectations through delivery of IT change solutions that ensure minimum disruption to business.
• Cultivate and manage objective working relationships with a variety of stakeholders, including end-users, SME’s, project managers and senior staff members by providing input to business requirements
• Ensuring change impact assessments are done and stakeholders are involved to measure the impact that IT changes had / will have on the overall business results
• Planning of integrated Change Strategies for each IT change in the business to ensure effective implementation of new IT systems or applications
• Comply with governance in terms of legislative and audit requirements for IT implementation of systems and software changes required
• Develop the overall IT Change Management Programme for IT Changes for System and application releases (tasks, assignments, delivery, timeframes and problem fixtures)
• Manage IT Change Management Operations (Daily IT feedback, document procedures, report at IT Change Meetings) to ensure successful implementation within agreed timelines
• Manage the incident to completion of queries by trouble-shooting end user functional issues and resolves or escalates to senior applications administrator / functional / technical support where necessary during IT Change Process
• Develop capacity and resource plans to implement IT Change Management processes to ensure optimum use of available IT Change technology to maximise performance and productivity.
• Produce IT Change Management reports on a daily, weekly and monthly basis as required by management and business areas
• Manage own development to increase own competencies
• Support peers and colleagues across IT functions through knowledge sharing  / mentoring / coaching of the IT Change Management Programmes

End Date: October 24, 2025