• A fast-paced and entrepreneurial chemical distributor is seeking an experienced Internal Sales Representative to drive sales growth, maintain customer relationships, and support the external sales team. This role requires a proactive and results-driven individual with a strong understanding of sales processes and customer service.

Minimum requirements for the role:

• Must have a relevant tertiary qualification
• Minimum 3 years’ experience in an internal sales or customer service role
• Previous experience in the chemical distribution or related industry is advantageous
• Strong understanding of sales processes, order management, and CRM systems
• Must be computer literate in MS Office (Excel/Word/PowerPoint/Outlook) and ERP systems
• Excellent communication and negotiation skills

The successful candidate will be responsible for:

• Managing inbound and outbound sales calls, emails, and customer inquiries.
• Processing customer orders and ensuring timely delivery.
• Maintaining and updating customer records in the CRM system.
• Building and maintaining strong relationships with existing and potential customers.
• Providing product information, pricing, and quotations to customers.
• Liaising with external sales representatives to ensure seamless customer service.
• Monitoring stock levels and coordinating with procurement to meet demand.
• Assisting in the preparation of sales reports and forecasts.
• Handling customer complaints and resolving issues promptly.
• Collaborating with internal teams, including finance and logistics, to ensure smooth sales operations.