Key Responsibilities

Marketing Research & Insights

• Gather and analyse customer, competitor, and market data to support campaign planning and marketing strategy. Assist in identifying trends, target audiences, and areas for growth.

Campaign Coordination

• Support the execution of marketing campaigns across digital, social, and traditional channels. Assist with campaign planning, content creation, scheduling, and performance tracking.

Digital Marketing Support

• Contribute to website content updates, SEO optimisation, and social media management. Monitor engagement metrics and suggest opportunities for improvement.

Customer Engagement & Experience

• Assist in delivering consistent brand messaging and customer experiences. Support initiatives that enhance customer satisfaction, loyalty, and engagement across marketing touchpoints.

Brand & Content Management

• Help maintain brand consistency by adhering to brand guidelines and reviewing marketing materials. Collaborate with designers and content creators to develop engaging materials.

Data Collection & Performance Reporting

• Collect marketing data from digital platforms, surveys, and internal systems. Create performance reports and dashboards to track ROI and campaign effectiveness.

Marketing Innovation

• Bring fresh ideas to team discussions and contribute to brainstorming sessions. Identify trends and technologies that could improve how we engage with customers.

Knowledge Sharing

• Capture and document marketing best practices, lessons learned from campaigns, and success stories to build a shared knowledge base.

Compliance & Brand Governance

• Gain awareness of legal, regulatory, and compliance requirements relevant to marketing activities. Ensure adherence to data privacy laws and brand standards.

Personal & Professional Development

• Participate in training, mentoring, and development initiatives. Build your marketing toolkit through structured learning and hands-on experience.

Education

• NQF Level 5 – Higher, Advance or Occupational Certificate or equivalent

Competency and skills

• Data modelling
• Analysis and insights
• Creativity and innovation
• Collaboration
• Effective communication
• Client centric
• Ownership and accountability
• Organisationally savvy
• Self-development

Skills

• Action Planning
• Analytical Thinking
• Business Case Development
• Current State Assessment
• Customer Service
• Customer Service Delivery
• Customer Service Operations
• Data Compilation
• Data Modeling
• Developing Creative Solutions
• Evaluating Information
• Legal Practices
• Oral Communications
• Service to Sales
• Solution Analysis

Education

• NQF Level 5 – Higher, Advance or Occupational Certificate or equivalent