• Based in Hatfield and reporting to the Head of Finance and Administration with guidance from the IT Specialist this 6-month role places you at the centre of GIZ’s digital operations. You will support the smooth running security and reliability of all IT systems ensuring colleagues can work efficiently across the organisation.

What You Need to Succeed…

Qualifications:

• Diploma or Degree in IT
• Training for Microsoft Windows Server 2012 or 2016, Windows 10 and MS Office 2016 or 365 (certificate advantageous)
• CompTIA A+ and N+ certificates (advantageous)
• CCNA training (certificate advantageous)
• Outstanding knowledge of IT hardware, software, networks, database systems and security
• Knowledge of SAP or WINPACCS is advantageous

Professional Experience:

• Up to 6 months experience in an IT support or similar role (advantageous but not required)

Additional Competencies

• Strong working knowledge of ICT technologies, MS Office 365, MS Teams and general IT applications
• Good command of English, German an advantage
• Strong communication skills, interpersonal maturity and collaborative approach
• Ability to work under pressure, prioritise and meet deadlines
• Proactive, structured and able to work independently
• Willingness to upskill continuously

What You Will Be Doing …

• You will support colleagues across the Country Office and projects with day-to-day ICT needs, ensuring that all systems remain stable, secure and aligned with GIZ IT regulations.

Key Responsibilities

• Maintain hardware and software to minimise interruption to GIZ operations
• Ensure compliance with ISO or IEC 27001 related guidelines
• Identify issues, propose solutions and support digital improvements
• Support innovation, documentation and knowledge management

Technical Tasks You Will Support

IT Infrastructure and Tools:

• Assist with purchasing, installing and maintaining hardware such as notebooks, servers, printers, scanners and digital devices
• Monitor hardware and software condition and assist with upgrades 
• Support the maintenance and updating of Office 365, SAP, Payroll, Windows 10 or 11 and Server environments
• Support software updates and acquisitions 
• Monitor internet connectivity 
• Help maintain the local area network

IT Security

• Monitor vulnerabilities in communication networks 
• Support compliance with GIZ IT and data security rules 
• Update antivirus and operating system patches  
• Maintain user permissions and shared folder access  
• Assist with backups and recovery processes

General IT Support

• Support administration of the entire IT system
• Assist in safeguarding systems against security threats
• Resolve user support requests and provide telephonic assistance
• Maintain IT emergency readiness
• Support IT related projects
• Maintain and update hardware and software inventories
• Document server and workstation settings
• Ensure on-site IT is aligned with GIZ IT guidelines