Responsibilities

Operational Efficiency:

• Proactively monitor system performance and identify potential issues.
• Conduct in-depth performance analysis and provide recommendations for improvement.
• Develop and implement process improvements to enhance operational efficiency.
• Provide technical guidance and support to junior Team Members and work closely with senior specialists. Technical Support:
• Configure and maintain monitoring tools and dashboards.
• Develop and maintain technical documentation and knowledge base.
• Participate in on-call rotation for system support. Process and Project Involvement:
• Contribute to project and process planning and execution. Assist in the implementation of new technologies and systems.
• Conduct impact assessments and provide technical expertise for proposed changes. Data Analysis and Reporting:
• Generate comprehensive performance reports and identify trends.
• Utilize data analysis tools to uncover insights and inform decision-making.
• Develop and maintain reporting dashboards. Job Specification:
• Bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent experience).
• Proven experience in IT operations and technical support.Proficiency in monitoring tools and performance analysis techniques.
• Excellent analytical and problem-solving skills.
• Ability to effectively communicate technical information to both technical and non-technical audiences.

Apply Before 12/18/2025