REQUIREMENTS :

• Applicants must be in possession of a Grade 12/Senior Certificate. Computer literate and accurate. A recommendation of nomination as an ICCV by a community organization (not older than six (6) months).
• Ability to work independently and as a team. Public spirited and sound knowledge of the Batho Pele principles. Assertiveness and ability to work under pressure. Ability to communicate (verbally and in writing). Driver’s license will be an added advantage.

DUTIES :

• The incumbent will be responsible to conduct site visits and report on urgent matters.
• To conduct regular interviews and consultations with inmates and DCS officials regarding complaints and mandatory matters.
• Receiving and capturing all complaints/requests on the database.
• Opening and maintenance of case files. Make follow-ups on outstanding complaints. Submission of monthly reports.
• Provide statistical analysis of all complaints received. Attend to enquiries. Carry out all reasonable instructions by the supervisor/ Regional Manager.