Minimum Requirements:

• Comptia A+ / N+ / MCSE (or equivalent qualification)
• 1–2 years of experience in an IT support role

Strong knowledge of:

• Microsoft Windows (XP, 7, 10, 11)
• Windows Server (2003 to 2022)
• Networking (LAN, WLAN, WAN)
• Network hardware (switches, firewalls, APs)
• Virtualization platforms (e.g., VMware)
• Advantageous: Knowledge of Unix/Linux
• Valid driver’s license (some travel may be required)
• Excellent communication, time management, and problem-solving skills

Key Responsibilities:

• Provide remote and in-person support to users across Head Office, DCs, and Stores.
• Monitor network events and perform first-line checks before escalating to vendors.
• Escalate technical issues to ISPs or third-party vendors, ensuring resolution within SLAs.
• Provision, configure, and roll out new PCs, laptops, phones, and other devices.
• Maintain detailed IT asset tracking for issued and returned equipment.
• Assist with the rollout and patch management of software applications.
• Support users with system access, hardware troubleshooting, and network connectivity.