Job Description

• We are looking for a dynamic Human Capital Manager to join our Commercial Human Capital team, in the sales pillar supporting Business & National Sales. This is a strategic role for someone who thrives in a fast-paced, highly engaged environment and is ready to challenge the status quo.
• Demonstrate an understanding of the full HC value chain and the interrelationships between components, engaging with various stakeholders to enable an effective ecosystem of partners and delivery.
• Interpret Human Capital policies and advise on appropriate actions across the entire HC value chain for decision making.
• Ensure risk identification and management is incorporated into all HR initiatives to enable a solutions-based approach to HC activity across the organisation.
• Manage team performance in achievement of business objectives.
• Ensure implementation of the business transformation plan in managed team and creation of an inclusive culture for employees.
• Develop, encourage and nurture collaborative relationships across area of specialisation.
• Provide thought leadership and expertise.
• Improve business decisions by providing accurate and reliable business intelligence (information) together with analysing trends and data.
• Maintain up to date knowledge of local and global trends.
• Provide regular reports on delivery of services against agreed service level agreements and in terms of overall customer targets.
• Manage specific projects as determined in the Human Capital planning process and participate in functional and cross-functional initiatives.
• Draft and prepare periodic reports used to track Human Capital strategic goal accomplishments in line with budgetary requirements.
• Guide and coach BHCBP’s to ensure effective and consistent application of HC policy and procedures across the organisation, limiting risk and ensuring a people centric approach to HC people solutions.
• Provide expert professional HC advice and coaching to BHCBPs across the organisation to develop skills and confidence in their dealings with people solutions.
• Maintain expert knowledge on relevant legislative amendments, industry best practices and provide advice to relevant stakeholders.
• Deliver customer experience excellence in own service delivery aligned to Organisational values and service standards.
• Ensure the development, alignment, mapping and implementation of end-to-end processes aligned to the customer journey map.
• Implement, monitor, and control business processes according to quality standards; policy; and compliance and governance requirements in area of accountability.
• Build working relationships across teams and functional lines to enhance work delivery, collaboration, and innovation.
• Accumulate information to review work progress that provides input to reporting, decision making and the identification of improvement opportunities.
• Research, enable and consult on improvements and opportunities to harness technology and platform enablement.
• Review existing processes and suggest innovative ideas to improve and streamline processes to drive efficiencies and minimize redundancy.
• Monitor customer feedback reports and align processes to maximize efficiencies.
• Develop a strategic and sustainable workforce plan to ensure that employees can deliver on the mission, vision, and objectives of the business.

You will be an ideal candidate if you:

• Have a Bachelor of Commerce: Human Resources Management or an Honours in Human Resources Management
• Have 2 to 3 years’ experience at management level in the Human Capital environment
• Strategic thinking with the ability to align HC intervention to business priorities
• Strong understanding of sales and service channel (POP, CXC, Coverage) to inform HC solutions across the value chain
• Proven experience in organisational design and structural transformation
• Exposure to organisational behavioural development, particularly in driving culture initiatives
• Strong influencing skills and stakeholder engagement capability
• Solid industrial relations experience, including handling incapacity due to ill health
• Deep knowledge of Human Capital practices and how they integrate to support business outcomes
• Ability to use data to tell compelling stories and support decision-making
• Courage to challenge legacy thinking and offer fresh, bold perspectives

End Date: November 6, 2025