Key Responsibilities:

• Deliver efficient first-time call resolution while providing an all-round superior service and excellent employee experience 
• Responsible for talent acquisition including sourcing, screening, assessment coordination and placement of candidates 
• Provide employee relations advice and support 
• Provide support and advice related to, among others: 
• Talent Acquisition 
• Employee Relations 
• Training and Development 
• Performance and Transformation 
• OD and Reward 
• Maintain and ensure adherence to agreed policies and procedures 
• Assist and advise line managers and employees on the effective utilisation of relevant self-service options 
• Maintain employee data and reporting 
• Adhere to service level agreements and quality standards 

Qualifications and Experience:

• HR related Diploma, Degree or Postgrad is preferred 
• 2 – 3 years’ experience in HR 
• Cross function HR knowledge (Non- negotiable) 
• Good MS Office (Excel) skills 
• Customer service / user experience passion 
• Continuous improvement performance mindset 
• Understanding of the TFG business context