Description

• The Guest Relations Manager is responsible for the supervision and control of all guest services and administration of all Guest Service Related tasks, including maximising and growing production and utilisation in terms of accommodation revenues, conference revenues and Food and Beverage revenue to achieve forecasts.  Since this position forms part of the Rooms Division Department, general Front Office duties is part of the job.

Minimum Requirements:

• Matric
• Hospitality Qualification or Similar
• 3 – 5 Years Guest Relations Management experience
• Hands on Problem Solving approach and the ability to remain calm under pressure
• Experience with PMS systems (Protel advantageous)
• Customer service driven with outstanding communication and active listening skills
• Friendly, courteous and service-orientated
• Ability to work as part of a team, as well as independently
• Effective communication with members of staff as well as Guests of the Hotel
• Honest and trustworthy beyond approach
• Great attention to detail
• Presentable/Professional appearance and well spoken
• Team Player who leads by example
• Proactive in approach
• Interpersonal skills
• Leadership skills
• Marketing skills, especially Social Media beneficial