ROLE SUMMARY

• Coordinate all incoming shipments and works to improve supply chain processes for our organization. Ensuing that all supply chain business activities are executed timeously and proficiently.
• Management of a Customer Sales Order from receipt until product delivery through a streamlined and competent process flow (including entering of order in PRIME, preparation of required shipping documents, invoices, import permits, SAP systems execution, returns, credit notes, etc.)
• Collaborate with Market Supply Chain Planning Manager to develop accurate demand plans
• Identify cost-saving opportunities in procurement, warehousing, and distribution Analyze and improve supply chain workflows to reduce waste and inefficiencies

ROLE RESPONSIBILITIES

Logistics co-ordination

• Communicate with supply chain colleagues and freight forwarders to optimize shipping activities until 3PL warehouses deliveries.
• Daily updating of the shipping register with upcoming shipments, pre- alerts and delivery status
• Support by performing track and trace activities on all upcoming shipments
• Clearing instruction completion and share with Freight forwarder
• Prepare Invoice documentation for processing readiness
• Ad Hoc queries / shipment follow-up for invoices or other shipment related requests
• Save and archiving of all shipping documents.

Inventory & Sales support

• Requesting of import permit numbers
• Support with GTS production system management update for product license and classification
• Maintenance of import permit tracker
• Record all transportation deviations received from the LSP on QTS system
• Perform daily sales validation checks is done between LSP and Pfizer
• Ensure missing customer and pricing is shared with relevant stakeholders
• Support with Sales reconciliation to ensure sales alignment between LSP and Pfizer monthly
• Raise tickets to address any SAP or LSP system errors identified.
• Support with required sales/inventory corrections
• Support with generating monthly sales report to Commercial and for compliance reporting
• Compile a quarterly Free Goods Review report for review and sign-off by Finance and Market Supply Chain Planning Manager

Procure to payment support

• Support with vendor creation and GSC purchase order processing
• Update LSP Invoice tracker and vendor invoice query support
• Support by raising critical business payment when required for EAR
• Management of the Shipping tracker Customer Service
• Deliver on Time as per Purchase Order (if product is available / not applicable for stock-out products)
• Entering Order in Prime for export markets and SAP for local market Kenya
• Minimum Lead Time to Customer
• Import Permit Lead Time (follow up efficiency)
• Accuracy of SAP Inventory (corrections completed in the system required at order processing stage)
• Timely and Accurate Documentation (including Invoice, Shipping documents, Customs Bill, Proof of Delivery, Certificate of Analysis, any market specific document) – traceability of documentation (system and physical)
• Cost Optimization (through finding efficiencies in process, consolidation, mode changes, waste reduction, etc.)
• Monthly / bi-weekly update to customer (as defined by market sensitivity and size) of no-stock products (order, quantity, availability, etc.) and business colleagues (as relevant)
• Interface with Supply Planning and Logistics Team to align on customer orders (pending orders, backorders, priority orders, allocations, etc.) in ensuring minimum no-stock, minimal penalty on customer orders
• Timely processing of customer product returns and tender claims
• Proactively address and resolve customer complaints related to delayed shipments, pricing errors, or incorrect deliveries to ensure customer satisfaction
• Coordinate with internal stakeholders (Commercial, Logistics, Finance) to resolve customer issues and ensure seamless service delivery
• Actively track and measure customer satisfaction, using feedback todrive process improvements

Compliance

• Execute / Liaise Warehousing and Distribution processes, tasks and documentation in compliance with – Goods Distribution Practice (GDP) regulations, Pfizer’s Supply Chain Quality Agreement(s) for Logistics Service Providers, Pfizer minimum standards of care (EH&S, BCP, DG, Controlled, Global Security), FMD/Serialisation mandate, Global Trade compliance, FCPA guidelines, and all applicable Global and Local policies and regulations – to maintain the quality and integrity of the distribution supply chain.

QUALIFICATIONS

Technical skills

• BS/BA Degree or Diploma required. Preferably in the fields of Supply Chain, Logistics Management, Industrial Engineering or alike
• Role/Market Specific: Minimum of 3–5 years of experience in supply chain, planning, or related fields
• Experience leading business review with external partners
• Experience leading cross-functional team projects
• Demonstrated business acumen, industry, and product knowledge; including trends, competitive landscape and industry best practices which can impact the business
• Operational Excellence experience
• Experience in Pharma industry considered an asset
• CPIM or CSCP certification by APICS is preferred

Soft skills

• Strong communication and presentation skills, ability to interact with cross-functional teams and external stakeholders
• Ability to interpret/ analyze data, draw meaningful conclusions and influence key stakeholders by presenting comprehensive solutions and recommendations.
• Detail-oriented with strong organizational and problem-solving abilities
• Ability to multitask in a fast-paced environment

System and digital

• ERP system – SAP and Kinaxis
• Ability to use digital dashboards for data analysis (Tableau, BI, IQVIA,.)

PHYSICAL/MENTAL REQUIREMENTS

• Strong communication and presentation skills, ability to interact with diverse and complex audiences
• Ability to interpret/ analyze data, draw meaningful conclusions and influence key stakeholders by presenting comprehensive solutions and recommendations.

OTHER INFORMATION

Works closely with:

• Commercial Country Leads, Commercial Category Leads, Regulatory, SCQ, Finance, GSC IO, GDI, MPH, Wholesaler/Distribution