Job Description

• Our German speaking Customer Service Advisors work on behalf of a global customer-centric company, supporting consumers from around the globe.
• Your new career will involve providing exceptional customer experiences, primarily through inbound calls.
• You will be dealing with product orders, payments, missing orders, product information requests and recommendations. Even though this is a customer focused role, you will be required to actively working towards performance-based targets.

What you will do in this role

• Taking ownership of high profile, escalated cases from beginning to resolution
• Manage work order within business SLA’s
• Proactively offer solutions to any issues or concerns that customers might face
• Consistently applying agreed behavioural and compliance standards
• Sharing knowledge and skills with other members of the team
• Communicating new information that is relevant to the campaign to colleagues, customers and managers
• Developing and maintaining current knowledge of the campaign
• Ensuring first contact resolution at all times
• Protecting information security and taking responsibility for highlighting any issues that you are made aware of by using the correct processes
• Providing excellent customer experiences at all time
• Verifying and updating customer information
• Proactively offer solutions to any issues or concerns that customers might face

Your qualifications and experience

This Customer Support Advisor role at Concentrix is a great match if you:

• Fluent in German (B2 level)
• Have a minimum of 6 months international contact centre experience
• Matric qualification
• Ability to work rotation shifts (24hours)
• Are self-motivated and highly responsible
• Strong attention to detail
• PC Literate (Speed, accuracy and navigation)

What is in it for you?
In this role, we offer benefits that help you support your unique lifestyle:

• A monthly salary of R24 000.
• Medical aid for main member / medical insurance for employee and two dependents
• Pension Fund
• Subsidised transport
• Fantastic Employee Assistance Programme (EAP)
• Group life cover
• Access to financial well-being sessions, will writing sessions and stress management sessions
• Team building and upskill training opportunities
• Interactive and inclusive company culture