Job Purpose

• Responsible to service and clean the components on gaming related equipment to required  standards to prevent failures

Key Performance Areas

Duties and responsibilities include:

Maintained Gaming Product

• Cleaning, servicing, replacing and testing of minor components of EGMS, Gaming Kiosks,
• Displays, card reader, keypads, IView screen, note acceptor, EGM bases, Gaming Table
• Equipment, Signage, cashiering equipment, marketing and promotional equipment (Refer to the work output task register)
• Record all job cards
• Move and place EGMs
• Clean-up move location
• Ensures RGP information is displayed

Gaming Technical Standards

• Clean-up move location
• Keep workshop tidy and safe
• Clean, store and secure equipment

Customer Service

• Provides accurate guest information including promotional information
• Greets guests with a friendly smile, eye contact on arrival, friendly goodbye and treated with respect at all times
• Be available and interact with guests to assist with queries

Requirements

Education

• Grade 12 academic (with at least a C symbol in Natural Science and Mathematics) or
• Grade 12 technical (with at least a C symbol in Maths and Electronics/ Electrical) or
• N3 – Electric/ Electronic

Work conditions and special requirements

• Meet the requirements for a gaming licence
• Ability to work shifts that meet operational requirements
• Physically able to work and stand for long periods of time
• Physically able to move machines and handle and work with tools applicable to the job

Skills and Knowledge

Core & personal behavioural competencies

• Analytical skills
• Problem Solving
• Collecting Information (listening; asking questions)
• Dealing with Customers
• Checking
• Following Instructions
• Emotional resilience

Technical proficiency competencies 

• Gaming Component Knowledge
• Gaming Component Servicing & repairs
• System auditing& investigations
• English verbal communication skills
• Proficient Gaming Technical Standards 30% computer skills