Key Responsibilities:

• Scheduling of Assessments
• Confirming of All RMA Orders
• Scheduling of pick up and deliveries of completed RMA’s 
• Record confirmed customer details on the delivery schedule 
• Ensure that communication is provided to the staff that request deliveries for customers
• Ensure that all customers that are booked for assessments are to be contacted in the morning of the assessment.
• Effective teamwork and self-management
• Driver’s license.

Experience and Qualifications:

• Grade 12 or NQF level 4 equivalence
• 1-2 years customer service experience
• Knowledge of RMA scheduling process 
• Upholstery background.

Skills

• Computer literate
• Must be able to handle conflict
• Customer service orientated
• Good verbal and written communication
• Teamwork and self-management
• Microsoft Office
• Good Administration skills   
• Great customer service.
• Problem-solving skills.
• Sense of fairness.
• Sense of order, planning ability.
• Strong personality.