The Fund Operations Team supports the business by facilitating flows into and out of our global fund ranges. Fund Operations also owns the relationship with Transfer Agents and are responsible for oversight of their activities and are the first point of contact for our client communication.

In this role you will:

• Oversee service delivery of 3rd party service providers
• Attend & contribute to scheduled 3rd party vendor service review meetings (ad-hoc, monthly)
• Review KPI/KRI’s from 3rd party vendors
• Establish relationships with transfer agents and trading platforms
• Respond to both client and third-party telephone calls and emails
• Identify keys risks and ensure effective controls are in place (both at vendor and internally)
• Perform hands-on role in performing tasks and ensuring all tasks are completed within deadlines as per procedures
• Escalate, manage and resolve operational issues, breaches, client issues and internal escalations
• Participate in project work
• Contribute to cross-departmental projects/initiatives, providing subject matter expertise and support
• Support Management as necessary with broader team initiatives
• Use initiative to continually develop systems and procedures on the team to reduce risk, improve efficiency and accommodate change to products, client demands or in response to industry change
• Liaise with various internal teams as necessary to execute deliverables/respond to queries

You should consider applying if you have:

• Experience of working in the Asset Management industry
• Experience working with and overseeing Transfer Agent activities
• Experience in AML/KYC is desirable
• Client Service experience demonstrating ability to manage difficult conversations and conflict
• Strong Excel skills and experience of handling large datasets comfortably

Some of the attributes we look for in a person are:

• The ability to build and maintain meaningful relationships
• The ability to ‘approach and own’ and continuously look for opportunities to develop
• Ability to recognise and embrace change
• A client focused and collaborative approach