Role summary

• The purpose of the Functional Consultant role is to participate in the scoping and implementation of IT Solutions for client through process design, specification, configuration and testing by ensuring that IT solution meet client requirements specifically related to process automation and RPA.

Minimum requirements 

• National Diploma in Information Technology   
• Minimum of 3 year’s relevant IT experience 
• Minimum of 2 year’s working on medium to high profile projects or tasks 
• Previous process automation experience (advantage)

Competencies

• Analytical 
• Problem Solving 
• Attention to detail 
• Judgement and Decision Making 
• Innovation 
• Learning Agility 
• Flexibility 
• Resilience and Stress Management 
• Ethical Behaviour 
• Assertiveness 
• Building Relationships 
• Customer Service Orientation 
• Teamwork 
• Interpersonal Agility 
• Conflict Management 
• Negotiation 
• Communication 
• Influencing 
• Process and Technological Competence 
• Business Insight 
• Planning and Organising

Service and Solution Delivery 

• Ensure projects and solution deliveries have the required documentation, testing plans and outputs. 
• Provide second level incident support to the business.  
• Ensure that all potential risks that may impact on  
• Ensure that all potential risks that may impact on the performance and success of the department are identified, escalated and mitigated 
• Draw up and follow detailed specification  
• Ensure consistency, completeness and clarity on assigned task and their acceptance 
• Monitor own workload and manages deliverables accordingly 
• Proactively communicate and share information and encourage discussion and debate (share successes, highlight challenges and identify and manage risks) 

Knowledge Management and Transfer  

• Control the month to month systems expense of application in the landscape. 
• Adhere to change control, change request and document management policies. 
• Document all new/changed processes/activities, configuration and other SDLC documentation and store on the knowledge management server. 
• Ensure team shares knowledge 

Process Optimization

• Create re-usable solutions and processes that can save time, efforts and result in better quality. 
• Ensure alignment across all I& T systems.  

Internal and external stakeholder relationship management

• Build and maintain effective relationships with all key stakeholders to facilitate organisational effectiveness  
• Apply specialized knowledge to achieve desired outcomes 
• Initiate meetings with key stakeholders to track progress, manage expectations and ensure clients’ needs are met 
• Read the cultural environment and adapt communication style to meet the needs of different audiences 
• Anticipate and manage conflict, demonstrating an ability to resolve differences, particularly where these may be stalling the implementation of agreed plans 

Self-management and teamwork 

• Continually drive and model PnP values at all levels 
• Follow through to ensure that personal quality and productivity standards are consistently and accurately maintained 
• Make an effort to stay relevant and up-to-date with new legislation and developments etc 
• Take ownership and accountability for tasks and activities and demonstrate effective self-management 
• Maintain a positive attitude and respond openly to feedback 
• Handle stress in ways that do not negatively impact others 
• Continually share, debate and communicate learning’s 
• Be proactive in anticipating potential problems and continually monitor progress to ensure small details are not missed

Closing date: 30 June 2025