Job Objectives: 

• To achieve and exceed monthly and annual front shop sales and profitability targets by implementing effective merchandising, pricing, and promotional plans in line with group policies, standards and market trends.
• To manage optimal stock availability and minimal shrinkage through accurate stock management and compliance with stock control procedures in order to enhance profitability.
• To drive service excellence and delivery of exceptional customer experience in order to optimise profitability and financial sustainability. 
• To manage the frontshop budget and resource allocation to deliver cost-effective operations.
•  To manage and maintain housekeeping standards in line with health, safety, and merchandising standards. 
• To evaluate, track and monitor service trends and customer feedback to implement continuous improvement initiatives in order to enhance customer experience. 
• To develop a high-performing, engaged, and competent team in order to deliver sustained performance. 
• To collaborate with internal and external stakeholders to support customer experience and efficient operations. 
• To provide timely and accurate information in order to facilitate informed decision making, mitigate risks, and maintain effective control over the frontshop operations and activities. 
• To manage financial, human, and other resources in order to deliver the operating plan and achieve business objectives.

Minimum requirements

Essential:

• 3 year Diploma or Degree in Retail Management, Business Management, or equivalent. 

Desirable:

• Certificate or diploma in Customer Service or Sales & Marketing. 
• Postgraduate diploma or degree in Retail or Business Management 

Job Related Experience:

Essential:

• 5 years’ experience in retail operations
• 3 years’ experience in a supervisory or management role within a large retail setting
• 3 years’ experience in managing staff, stock control, and achieving sales targets. 
• 2 years’ experience in managing day-to-day store operations, including rostering, stock control, and workflow planning
• 2 years’ experience with budgeting, resource planning, and cost control in a retail outlet

Desirable:

• Exposure to revenue generation, service pricing, and financial reporting
• Experience implementing customer satisfaction initiatives