Function

• Join our amazing team and deliver unforgettable and memorable experiences. We are recruiting for an enthusiastic individual with a positive attitude. Reporting to the Front Office Manager, the successful incumbent will be required to provide professional and excellent customer service and is expected to support and assist with the front office operational requirements and all related areas as required and to maintain the exceptional customer service standards expected in accordance with Marriott International and Westin Brand Policies and Procedures.

Experience & Qualifications

• Education: High school diploma or G.E.D. equivalent.
• Related Work Experience: At least 1 year of related work experience
• Supervisory Experience: At least 1 year of supervisory experience
• Assist management in training, evaluating, counseling, motivating and coaching employees serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy proces
• Develop/maintain positive working relationships support team to reach common goals,listen and respond appropriately to employee concerns
• Follow company policies and procedures  
• Report accidents, injuries, and unsafe work conditions to manager 
• Complete safety training and certifications  
• Ensure personal appearance is clean and professional  
• Maintain confidentiality of proprietary information protect company assets
• Welcome and acknowledge guests  anticipate and address guests’ service needs  assist individuals with disabilities  
• Speak using clear and professional language prepare and review written documents accurately and completely answer telephones using appropriate etiquette
• Ensure adherence to quality standards
• Enter and locate information using computers/POS systems
• Stand, sit, or walk for an extended period of time
• Perform other reasonable job duties as requested by Supervisors

 Key Responsibilities 

• Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key
• Perform duties of Receptionist, Call Centre Agent when required
• Assist with relieving Assistant Front Office Manager shifts 
• Assist with Admin duties when needed and group preparation
• Set up accurate accounts for each guest according to their requirements. Enter Marriott Rewards information
• Ensure rates match market codes, document exceptions. Secure payment prior to issuing room key, verify/adjust billing
• Compile and review daily reports/logs/contingency lists
• Complete cashier and closing reports
• Supply guests with directions and property information
• Accommodate guest requests, contacting appropriate staff if necessary
• Follow up to ensure requests have been met
• Process all payment types, vouchers, paid-outs, and charges
• Balance and drop receipts
• Count and secure bank at beginning and end of shift
• Obtain manual authorizations and follow all Accounting procedure
• Notify Loss Prevention/Security of any guest reports of theft