Description

• Monitor and analyse Post Payment Model queues to identify syndicate fraud activity;
• Analyse and keep record of syndicate fraud activity;
• Recommend preventative measures based on the outcome of the analysis;
• Monitor the Fraud system, promptly address transaction queues, and upload new data into the system;
• Liaise with Banks, cardholders & call centre;
• Monitor the official fraud report line;
• Ensure that the No-Fly list is updated on a daily basis;
• Responsible for the following:Case administration, Evidence gathering and interviewing, Disciplinary hearings and CCMA SAPS & Courts Case finalization, feedback, and reporting;
• Responsible for weekly chargeback processing & administration (includes chargeback statistics, generation of monthly invoices & credits to travel agents, GDS/BSP as well as ADM & ACM administration);
• Network with Experian, bank & SAPS staff where possible to build relationships and support networks;
• Responsible for compiling daily operational reports on fraud incidents, case statuses, and compliance metrics to support timely investigations and accurate recordkeeping;
• Attend IAFCI/ICFP webinars & seminars where possible;
• Attend all team/ departmental/ company meetings. Acknowledge all company policies/ procedures as requested;
• Assist in helping and mentoring new staff to ensure that SOP’s, regulations, and terminology is correctly understood.

Requirements

• Grade 12 or Equivalent (Essential);
• Full ACFE/ICFP membership and/or relevant tertiary qualification;
• A minimum of 3 years’ experience in credit card fraud investigations within the aviation industry or in a commercial/online merchant fraud environment (Essential);
• Proven experience in the use of commercial credit card fraud prevention systems (Essential);
• FlySafair product and process knowledge;
• Booking system Payment system & Fraud system knowledge;
• Knowledge of chargeback & refund procedures;
• Knowledge of Criminal and internal investigations;
• Compiling credit card fraud prevention strategies;
• Analysing large volumes of sales data with the aim of identifying fraud;
• Proficient in the use of Microsoft Office (Word, Excel and Outlook);
• Excellent report writing and administrative skills;
• Strong attention to detail;
• Problem solving skills;
• Strong analytical skills.