Are you someone who can:

• Execute activities for arbitration of cases by preparing required information, which includes controlled sharing of customer information between banks, engaging with various stakeholders to validate any transactions.
• Recording and/or monitoring of fraud cases in internal and external databases.
• Accurate processing of charge backs in line with applicable codes which comply with the appropriate payment system (e.g. Visa and MasterCard) rules.
• Actively participate in key internal forums and share information and insights with colleagues across the Bank.
• Timely, accurate checking and comprehensive compilation and supply of fraud related documentation in the required format to support efforts in addressing identified fraud events.
• Timely and accurate recording and checking of fraud related information to disseminate to relevant stakeholders.
• Execute fraud administration duties in line with required rules, processes and using available systems.
• Ensure that activities are executed in a timely manner and accuracy.
• Administer merchant rewards after careful investigation of method applied in recovering the card.
• Contribute to the reduction in operational losses by providing efficient administrative support to the fraud team.
• Manage personal development to increase own skills and competencies.
• Execute recovery activities in line with applicable standards and laws to maximize recoveries for the Bank.
• Compile and communicate accurate and timely reports on fraud according to area of focus.
• Deliver exceptional service that exceeds customers expectations through proactive, innovative and appropriate solutions.

You will be an ideal candidate if you:

• Minimum Qualification – Matric
• Preferred Qualification – Related Qualification
• Experience – 2 to 5 years’ experience within the role

End Date: December 11, 2025