Job Purpose

• To build relationships with government; communities and civil society organs by taking banking to the people through consumer financial education initiatives in order to position Nedbank as the bank for all people; as per the business strategy.

Job Responsibilities

• Manage and monitor achievement of departmental strategy.
• Facilitate goal accomplishment.
• Mitigate and manage risks, ensuring compliance.
• Streamline client experience by attending process review forums and ensuring compliance to legislation.
• Plan use of resources by balancing availability of resources against internal and external stakeholder requirements.
• Leverage team strengths.
• Improve departmental results.
• Manage and review departmental budgets.
• Manage and monitor client service.
• Evaluate performance, process and service related issues.
• Support acquisition of new clients by Nedbank Retail.
• Align interest of internal and external stakeholders.
• Build and maintain relationships with relevant stakeholders.
• Collaborate with internal stakeholders.
• Manage key issues raised by external stakeholders in performance meetings.
• Provider regular communication through newsletters.
• Ensure transformational target are met.
• Contribute to a culture of transformation by participating in Nedbank culture building initiatives, business strategy, and CSI.
• Stay abreast of developments in field of expertise, ensuring personal and professional growth.
• Understand and embrace the Nedbank vision and values, leading by example.
• Ensure issues raised in culture survey are addressed and results are improved.
• Deliver a worldclass service by ensuring a client centric culture.
• Identify areas of resource inefficiencies and promote optimisation through multi-skilling and addressing capacity gaps.
• Optimise efficiency and embed correct values by ensuring direct reports understand and support Nedbank’s vision, values and strategy.
• Manage performance of reports and hold them accountable for managing the performance of their reports by implementing performance agreements and ensuring a clear vision.
• Identify relevant development needs.
• Maintain a high performing team by identifying a talent pool through career conversations and using the talent grid principles and developing talent retention programmes.
• Build depth of skills and knowledge in the team of managers by sharing knowledge and insight with team members.
• Ensure continuous improvement goals are achieved by creating an environment whereby self, managers and team are encouraged to challenge the status quo by initiating constructive debates about work practices.
• Improve productivity and reduce costs.

Essential Qualifications – NQF Level

• Matric / Grade 12 / National Senior Certificate
• Advanced Diplomas/National 1st Degrees

Minimum Experience Level

• Minimum 5 years relevant job related experience within a banking environment

Must speak fluent isiZulu