PURPOSE OF THE JOB

• Provides field engineering leadership, assist and support to projects & PI team for investigation, troubleshooting and resolution of technical/quality issues

ORGANISATION

• Organization structure (job belongs to…)
• Product Introduction Management of Site, Country, Cluster, Region or Platform

Reports directly to:

• PI Customer Site Manager

Other reporting to:

• Project PI Manager within project organization

Direct reports:

• none

Network & Links

Internal

• Participating Units and/or Subsystem Managers
• Customer Site PI team
• PI Support team (Back-office)
• Reliability Availability Maintainability Safety Teams
• Project Engineering team
• Quality team (mainly Project Quality Safety Manager and Supplier Quality)
• Installation and Test & Commissioning team (if applicable)
• Internal Supplier representatives (Components/Participating Units)
• Sourcing and Contract Manager
• Integrated Service Readiness (ISR)
• Maintenance/Service team (if Alstom)
• Global System representatives (if applicable)

External

• Train drivers
• Customer site team
• Customer maintenance team (if not Alstom)
• External Suppliers

MAIN RESPONSABILITIES  

Key accountabilities:

• Support any technical activity on Alstom products during PI period as well as Commissioning, Warranty (and Validation & Certification phase if applicable)
• Diagnoses cause of malfunction/failure of operational equipment and recommends preventative and corrective actions
• Define troubleshooting methodology
• Provides technical guidance and supports technicians in troubleshooting and repairs
• Provides feedback on technical documentation deficiencies.
• Advises PI management regarding customer satisfaction, product performance, and suggestions for product enhancements
• Drive Kx (8D) issues with Quality and internal & external Suppliers as support of Project Product Introduction Manager (PrPIM)
• Ensure completeness and quality of input to Failure Management data base for RAMS exploitation
• Drive Reliability Growth through failure/event investigation and reliability forecast implementation (with RAMS support).
• Drive and support containment to avoid reoccurrence of failures
• Supports as-maintained Alstom product configuration control and relevant documentation management
• Support technical reviews with internal and external Suppliers, partners, customers, authorities
• Ensure & facilitate information flow within the PI Customer Site, PI functions and project teams.
• Provides status and transparence on PI activities, key technical issues, to PrPIM.
• Apply EHS requirements on site with the support of EHS team representatives
• Drive technical Return of Experience/reporting/feedback as support of PrPIM
• Support Obsolescence Management (if applicable)
• Support preparation and implementation of Field Modifications (FM)

Performance measurements:

• Achievement of contractual reliability (milestone) targets
• Achievement of contractual availability (milestone) targets
• Containment and solution of K1S/K2/K3 issues on time (Considering K1S – safety relevant issue, K2 – issue causing major passenger service disruption, K3 – issue having impact on service availability and product reliability)
• Completeness and Quality of failure/event diagnosis/data and relevant documentation
• Reliability improvement after FM implementation
• Achievement of PI Dashboard
• Achievement of configuration updates
• Achievement of REX implementation
• Audit results (internal and external)
• Compliance with EHS rules and work-related processes

 MAIN REQUIRED COMPETENCES

Educational Requirements

Mandatory:

• Graduate in Engineering or Industrial
• Internal EHS training
• English

Desirable:

• Master’s degree in Engineering

Experience

Mandatory:

• Several years of technical experience, either mechanical or electrical / electronic engineering
• Railway safety & RAM
• EHS knowledge/exposure
• Product knowledge
• Data analytics

Desirable:

• General Railway knowledge
• Field Experience
• Problem Solving skills
• DFQ, Quality and Audit skills
• Customer contact

Competencies & Skills

• Refer to HR system vs PI job codes