Job Description

• Designing, mapping, and optimization of business processes in line with enterprise objectives and standards.
• Apply Lean, Six Sigma, and industrial engineering principles to identify inefficiencies and propose improvement opportunities.
• Assist in evaluating and preparing business processes for automation in collaboration with technical teams.
• Contribute to the creation and maintenance of standardized process documentation, SOPs, and performance metrics.
• Collaborate with cross-functional teams to support process improvement initiatives and change adoption.
• Maintain and update process repositories, documentation libraries, and governance records.
• Monitor process performance and support continuous improvement efforts through data analysis and stakeholder feedback.

Responsibilities

Process Design, Analysis, and Optimisation

• Capture AS-IS and TO-BE business processes using BPMN
• Conduct process mapping, basic time-and-motion studies, and root cause analysis to identify inefficiencies.
• Define and support implementation of process KPIs and measurement frameworks.
• Leverage data from systems, logs, and reports to identify performance gaps, bottlenecks, and opportunities for optimisation.
• Use data-driven insights to priorities improvements and inform process design recommendations.
• Elicit and analyse existing processes through JAD sessions, structured walkthroughs, and observations.
• Align business processes with system capabilities and operating model requirements.
• Critically assess information from multiple sources to distinguish between stated requirements and underlying business needs.

Process Automation and Enablement

• Identify manual, repetitive processes that are suitable for automation and assist with initial feasibility assessments.
• Document process rules, exception paths, and dependencies required for RPA and workflow automation design.
• Liaise with the Automation and AI teams to support the design and testing of automated workflows.
• Track progress of automation implementations and support post-deployment business readiness and user training.
• Assist in defining business success measures and collecting data to assess the impact of automation initiatives.

Standards, Templates, and Governance

• Develop and maintain standard operating procedures (SOPs), templates, and process governance documents.
• Evaluate process improvement and automation opportunities submitted by business units.
• Ensure all process artefacts are version-controlled and aligned with MTN’s enterprise standards.
• Support adherence to process quality and documentation standards across business units.
• Highlight deviations from defined standards and escalate as required for corrective action.

Delivery Capability Enablement

• Apply process engineering techniques such as SIPOC, value stream mapping, and fishbone analysis to support team deliverables.
• Participate in team training and knowledge sharing sessions to uplift process capability maturity.
• Support the documentation and sharing of lessons learned and best practices across optimisation teams.

Process Portfolio and Prioritization

• Contribute to the enterprise process optimisation backlog by identifying and capturing improvement ideas.
• Collaborate with demand managers, IS teams, and delivery leads to align improvements with available capacity.

Stakeholder Engagement and Change Management

• Work with business units, analysts, and process owners to validate process maps, gather feedback, and support improvements.
• Support rollout and change activities by preparing process handover packs, training guides, and communication material.
• Assist in documenting user feedback and supporting ongoing stakeholder engagement and adoption monitoring.

Continuous Improvement and Monitoring

• Track process performance against KPIs post-implementation and support updates to improve effectiveness.
• Participate in benefit realization reviews and assist in gathering evidence of impact.
• Support the institutionalization of a continuous improvement culture through feedback loops and process updates.

Information Management and Reporting

• Maintain and update a central repository of approved business process documentation and artefacts.
• Ensure process metrics and status updates are tracked, reported, and fed into enterprise dashboards.
• Support traceability of process changes from business requirement through to implementation and benefit realization.
• Contribute to reporting on business process optimisation, automation, and quality assurance initiatives.

Qualifications

Education:

• Bachelor’s degree/BTech in industrial engineering, Chemical Engineering, or a related field.
• Relevant certifications in process improvement, business analysis, or quality management are advantageous. 

Certification in:

• Lean Six Sigma Yellow Belt required; Green Belt is advantageous.
• SAFe or Agile Fundamentals certification is advantageous.
• Exposure to Robotic Process Automation (e.g., UiPath, Blue Prism) or workflow tools is beneficial.

Experience:

Minimum of 3–5 years’ work experience, including:

• 2–3 years’ experience in business process design, process analysis, or industrial engineering within a medium to large organisations.
• Hands-on experience with documenting, analyzing, and improving business processes using recognized methodologies (e.g., Lean, Six Sigma).
• Exposure to or participation in automation projects (e.g., RPA, workflow digitization) is desirable.
• Experience using process modelling tools such as Visio, ARIS, or similar platforms.
• Familiarity with agile ways of working and collaborative delivery environments is beneficial.
• Strong skills in gathering requirements, preparing documentation, and analyzing process data.
• Experience in a telecommunications or technology-driven environment is advantageous but not required

Apply Before 09/05/2025