Job Purpose

• The eBilling Team Leader is responsible for overseeing the end-to-end eBilling operations, ensuring accurate and timely submission of invoices and credit notes via portals, managing a team of eBilling Credit Controllers, driving performance, continuous improvement and client service excellence in the eBilling function. 

Requirements
Key Skills, Knowledge and Competencies:

• Ability to lead, coach, and develop a team of eBilling Credit Controllers; allocate workload and monitor performance.
• Strong understanding of eBilling systems, billing portals, financial controls, reconciliations, and client accounting procedures
• Knowledge of eBilling portal standards, internal controls, and regulatory requirements; ability to develop SOPs and drive process improvements.
• Ability to interpret data, identify trends, resolve disputes, and implement improvements.
• Excellent verbal and written communication skills; ability to liaise with partners, staff, and clients professionally.
• High level of accuracy in documentation and portal submissions.
• Skilled in Microsoft Office (Excel, Word, Outlook) and quick to learn new systems.
• Ability to work under pressure, meet deadlines (especially month-end), and manage multiple priorities.

Key Responsibilities

• Lead and manage a team of 4 eBilling Credit Controllers, including workload allocation, performance monitoring, and coaching.
• Provide training on eBilling systems, portal requirements, and internal procedures.
• Set team targets and individual KPIs aligned with departmental objectives.
• Oversee electronic submission of invoices and credit notes via eBilling portals.
• Monitor portal usage, timekeeper rate uploads, budgets, and accruals for eBilling accounts.
• Resolve invoice rejections, disputes, and refunds promptly.
• Review consolidated billing, trust-to-trust transfers, matter credits, and rebates.
• Maintain and update eBilling client lists, portal links, and contact details.
• Ensure timely submission of statements and invoice reports.
• Generate leads on the financial system.
• Set up new eBilling clients, including portal access, billing guidelines, and budgets.
• Liaise with partners, staff, and clients on queries, account status, and billing issues.
• Reconcile client statements and monitor unapplied credits/funds.
• Monitor overdue reports and ensure appropriate follow-up and escalation.
• Review eBilling processes, identify bottlenecks, and implement improvements.
• Ensure compliance with portal standards, internal controls, and regulatory requirements.
• Develop and maintain SOPs for the eBilling function.
• Provide weekly/monthly management reports on eBilling performance and metrics.
• Act as the primary point of contact for escalated queries.
• Ensure accurate documentation and professional correspondence.

Education: 

• Relevant tertiary qualification in Accounting, Finance or Credit Management preferred 
• Additional certification in training in billing systems, portal management or eBilling platforms is an advantage 

Experience:

• Minimum of 5 years’ experience in eBilling operations
• Minimum of 2 years’ experience managing a team (approximately 3–5 staff).
• Strong understanding of billing systems, financial controls, reconciliations, and client accounting procedures

Job Specific Competencies

• Team Leadership & Management
• Operational Efficiency
• Account & Client Management
• Process Improvement & Compliance
• Communication & Stakeholder Management