About The Role

• We are seeking a Domain Architect for Service Management Systems to drive the development, standardization, and governance of architectural components within our service management domain. This is a senior, strategic role focused on building reusable, future-fit solutions that support IT Service Management (ITSM), HR Service Management (HRSM), and related capabilities across the enterprise. You will act as a subject matter expert and advisor, ensuring that all solutions are designed for scalability, maintainability, and innovation, while minimizing technical debt and complexity. 

Our Ideal Candidate

• Minimum 6–8 years’ experience in service management systems, with at least 4 years in domain or solution architecture roles. 
• Strong technical background, ideally with hands-on experience in engineering, networking, or related fields. 
• Experience with service management technologies (e.g., ServiceNow, ITSM, or other), with a focus on architectural principles over specific tools.
• Excellent facilitation, communication, and problem-solving skills.
• Deep understanding of business process design and the ability to recommend fit-for-purpose solutions. 
• Innovative mindset with a track record of driving efficiency through technology. 
• Exposure to large-scale projects and new service implementations is highly advantageous. 

Key Responsibilities

• Develop and implement architectural standards and reusable components for service management systems. 
• Govern and lead the adoption of best practices in integration, design, and process standardization. 
• Advise on and review new service management requirements to ensure alignment with enterprise architecture and future technology trends. 
• Facilitate collaboration between technical and business stakeholders, translating requirements into robust solutions. 
• Identify opportunities for innovation, including automation, AI, and process optimization. 
• Support the introduction of new services and manage the architectural impact of upgrades and enhancements. 
• Ensure solutions are designed to minimize bespoke development and technical complexity. 

Qualifications (Minimum)

• Grade 12 National Certificate / Vocational

Qualifications (Ideal or Preferred)

• A relevant tertiary qualification in Information Systems

Skills

• Commercial Thinking Skills
• Communications Skills
• Attention to Detail
• Facilitation Skills
• Business Process Modelling skills (IDEF-0, Financial Modelling, Enterprise Architect, BPMN, etc.)
• Negotiation skills
• Computer Literacy (MS Word, MS Excel, MS Outlook)
• Problem solving skills