Responsibilities

• Accountabilities are statements of the important end results which the job must achieve.  These statements should relate to an end result or objective which must be accomplished and against which some measurement of performance can be applied. 
• Manage the daily operation of distribution activities and secondary distribution fleet of vehicles and staff.
• Ensuring that the customers get their stock on time and in full
• Managing of Key Account Staff (Drivers and Van assistants)
• Ensure that all vehicles are in a road worthy state at all times.
• Ensure timely deliveries to customers (manage the transport arrangement collection and deliveries) by communicating and liaising with Customers on store management level.
• Ensuring effective distribution of product to all outlets to achieve 100% customer satisfaction at all times.
• Maintain control in Despatching of stock to ensure that all stock items can be accounted for at all times.
• Establish a smooth control of the POD’s process by ensuring there is no outstanding POD’s on a daily basis.
• Identify POD challenges from Customers and inform staff and other business process owners to update and address the POD requirements.
• Manage stock shortages (claims) by Drivers and discipline staff not complying with the Company policy and procedure.
• Verify that staff adhere to the process as per the policy and procedures.
• Approve and authorise route end cycle count on a periodic basis to maintain accurate stock control.
• Management of secondary distribution fleet maintenance and operational aspects in conjunction with Route Controllers.
• Report on all accidents and incidents occurring relating to fleet and submit documents timeously to the relevant department/s.
• Participate on the warehouse wall to wall cycle counts; assess and review processes especially affecting distribution/key accounts operations.
• Development and motivation of the Delivery Drivers and Crews with the purpose of achieving customer satisfaction and timeously adhering to delivery schedule.
• Handling of all Industrial Relations and disciplinary procedures.
• Other daily tasks associated with distribution management and customer service.
• Adhere to and promote EHS and Food Safety Requirements

Qualifications

The purpose of this section is to identify the requirements of the job. State the minimum qualifications, knowledge and years of experience required to qualify for the position.  

• Logistics or Supply Chain Diploma/Degree
• Minimum 3 years relevant experience in  warehousing and distribution within a unionised environment.
• Proficient in MS Office and SAP or equivalent ERP system

Think of competencies rather than qualifications, such as managerial or leadership skills, flexibility, dealing with ambiguity, working in a matrix organization, etc.

• Good communication skills
• Strong analytical skills
• Drive for results
• Displays “out of the box” thinking
• Demonstrated ability to lead and manage a team effectively