Key Responsibilities:

• Correspond to all incoming queries (telephonic/e-mail) and action accordingly
• Analysis of customer TFG accounts relating to debits and credits
• Processing of DETS reports (Bank Reports)
• Validating, preparing and processing of customer/agency refunds
• Tracing and Allocating customer account payments from different sources
• Providing support to internal/external customers within agreed SLA response times
• Providing the necessary support relating to the life cycle of an employee account
• To understand and correct suspended/rejected transactions from stores and head office

Qualifications and Experience:

• Matric qualification
• Finance related qualification [advantageous]
• 2 Years Administration experience