Description

Administrative Duties

Daily reports required to be updated:

• Bi-Hourly Report (10:30, 12:30, 14:30 16:30 and End of day)
• 20 Mile March
• Consultant Performance Report
• Oakhurst sales report
• Manual COC when requested by the team
• Retentions daily report (Directors report, individual performance, leads report, etc)
• Assist with KA reports in absence of the other administrator.

Weekly reports required to be updated:

• Consultant Productivity Report
• Weekly consultants’ commitments
• Bingo and Cash back (Monday)
• Loading of new dealers and removing where necessary.

Monthly reports required to be updated:

• All Daily and Weekly Reports to be Done on the First day off the month
• Directors monthly stats report
• The Dealer monthly report

Additional Daily duties:

• Update WhatsApp group @ 10:30, 16;30 and 17:00
• Updated Dealer bases as requested by Consultants
• Source code changes when required
• Create VIP codes for new dealers when required or changes on existing VIP codes
• Assist Management with any other reports or information requested

Requirements

• Matric or equivalent, a tertiary qualification will be an advantage
• Proficient in relevant computer applications and call centre systems
• Good typing skills
• Excellent organisational skills, ability to multi-task
• Excellent oral and written communication skills
• Ability to work under pressure and be flexible as part of a team
• Attention to detail and deadlines (essential)
• Ability to develop and maintain good working relationships at all levels, including during difficult or challenging circumstances.
• Ability to prioritise and manage own workload amid conflicting demands and busy work periods.
• Ability to think ahead and anticipate needs before they arise
• Ability to exercise discretion in dealing with confidential or sensitive matters