Job Purpose

• This position is based in the Discovery Connect Sales call centre, and reports to the sales team leader. The successful individual will be required to conduct Discovery Insure telesales.

Key Outputs

The successful individual will be required to perform on, but not limited to the following key outputs:

• Be able to achieve Insure sales monthly targets
• To communicate with members telephonically and via email on any queries
• Attending to daily administration of keeping stats updated
• Conducting Financial Needs Analysis on clients to provide sound advice
• Overcome client objections and improve customer service experience
• Adhering to service level agreements to ensure sales consistency in the department.
• Adhering to all compliance requirements within the role

Personal attributes and skills

The successful individual will be required to demonstrate the following competencies:

• Target Driven
• Team Player
• Goal orientated
• Self motivated
• Ability to perform under pressure
• Adapt to change
• Persuasiveness
• Resilience/Tenacity
• Sound Time Management
• Self managed
• Attention to detail
• Ability to learn quickly and apply knowledge
• Speak fluently (accent neutral) English/Afrikaans

Qualification & Experience

Essential

• Matric
• At least 2 years sales experience, preferably in an outbound telesales environment
• PC literacy, email, word, excel
• NQF5 and RE5 qualification

Advantageous

• Tertiary qualification (Wealth Management)
• Minimum 2 years short -term product Knowledge