About the Position

The Data Analyst II should have relevant experience and skills in the use and management of data to carry out various forms of data/business analysis functions. This role will perform various functions in relation to Data Analysis of SARS’ Workforce and Resource/Capacity Plans, inclusive of:

• Analyses workforce data to identify trends, gaps, and future needs.
• Forecasts staffing requirements based on business objectives, historical data, and predictive models.
• Supports decision-making by providing actionable insights on resource allocation, productivity, and efficiency.
• Collaborates with HR and operations teams to ensure optimal workforce distribution and readiness.
• Monitors key metrics such as headcount, turnover, absenteeism, capacity modelling and workload balancing
• Carries out research and industry benchmarking to establish workforce of the future trends

Education and Experience

Minimum Qualification & Experience Required

• Bachelor’s Degree / Advanced Diploma (NQF 7) and 5 – 7 years’ experience in a Data Analysis, of which 2 – 3 years at a technically skilled level.

Alternative #

• Senior Certificate (NQF 4) and 10 years related experience in a Data Analysis, of which 2 – 3 years at a technically skilled level.

Job Outputs:

Process

• Apply processes to improve data validation across service delivery systems in line with operational targets.
• Collect and collate data, analyse information and provide reports and documentation to facilitate discussions at national forums.
• Develop and maintain productive working relationships with peers and SARS role players to achieve predefined objectives.
• Ensure the integrity and quality of all data collected and identify and escalate associated problems.
• Identify and resolve queries and problems timeously, apply discretion in line with process guidelines provided and escalate unresolved problems.
• Accumulate information to review work progress that provides input to reporting, decision making and the identification of improvement opportunities.
• Apply practical and applied knowledge and act authoritatively on methods, systems and procedures to identify trends and potential risks.
• Communication of situational interpretation and judgement of work outputs and queries in area of specialisation.
• Correctly apply policies, practices, standards, procedures and legislation in the delivery of work outputs.
• Draw on own knowledge and experience to diagnose symptoms, causes and possible effects in order to solve emerging problems.
• Initiate process and procedural change, implement the change and provide guidelines and support related to new requirements as a result of the change.
• Plan for value-added process improvements, initiatives and services to deliver on operational strategy and objectives.
• Provide specialist input through the investigation of opportunities for operational and process, product and risk optimisation.

Governance

• Ensure that completed work adhere to relevant policies, procedures, governance and legislative requirements and report on deviations and discrepancies.
• Implement and provide input into the development of governance, compliance, integrity and ethics processes within area of specialisation.

People

• Develop and maintain productive working relationships with peers and team members to achieve predefined objectives.
• Search for, integrate and share new knowledge attained through formal and informal learning opportunities in the execution of your job.

Finance

• Adhere to organisational policies and procedures to ensure cost effectiveness and reduction of financial costs.

Client

• Contribute to a culture of service excellence, which builds positive relationships and provides opportunity for feedback and exceptional service.
• Provide authoritative, specialist services, expertise and advice to internal and external stakeholders.

Behavioural Competencies

• Accountability
• Analytical Thinking
• Attention to Detail
• Commitment to continuous learning
• Conceptual Ability
• Honesty and Integrity
• Fairness and Transparency
• Organisational Awareness
• Problem Solving and Analysis
• Respect
• Trust

Technical Competencies

• Business Knowledge
• Data Analysis
• Data Collection & Analysis
• Data Management
• Database Design and Management
• Efficiency Improvement
• Functional Policies and Procedures
• Information Management
• Knowledge Management
• Reporting
• Statistical and Mathematical Analysis
• Reporting