Job Purpose

• To support the Collections team by ensuring accurate and timely reporting, documenting reporting processes, managing exception reports, validating strategy effectiveness of post-deployment, and enabling teams to interpret and act on MI outputs. The role also supports change management for new reports and handles ad hoc reporting requests.

Job Responsibilities
Reporting & Data Management

• Assist with requirements for the development and maintenance of collections performance reports and dashboards.
• Ensure accuracy and consistency of data across all reporting outputs.
• Validate logic used in MI reports.

Process Documentation

• Document end-to-end reporting processes, including data inputs, transformation logic, and output formats.
• Maintain a central repository of reporting documentation for audit and governance purposes.
• Collaborate with MI and operational teams to ensure documentation is kept up to date.

Exception Report Management

• Identify and investigate anomalies or exceptions in reporting outputs.
• Work with relevant teams to resolve data issues and prevent recurrence.
• Maintain logs of exceptions and resolutions for governance and audit purposes.

Stakeholder Engagement

• Liaise with MI, Credit Risk, and Operations teams to ensure reporting meets business needs.

Upskilling & Change Management

• Upskill operational and strategy teams on how to interpret and use MI reports effectively.
• Lead change management efforts for the rollout of new reports and reporting logic.
• Develop training materials and conduct walkthroughs for new reporting tools.

Ad Hoc Reporting

• Respond to ad hoc data and reporting requests from stakeholders.
• Ensure quick turnaround while maintaining data integrity and clarity.
• Support decision-making with tailored insights and custom reporting.

Strategy Validation & MI Mapping

• Assess whether deployed strategies in Debt Manager are performing as intended.
• Track post-deployment performance using defined metrics and feedback loops.
• Map and define MI reporting requirements for any new or changed strategies.
• Ensure MI outputs reflect updated strategy logic and performance indicators.

Essential Qualifications – NQF Level

• Advanced Diplomas/National 1st Degrees

Preferred Qualification

• Bachelor’s degree in Statistics, Informatics, Finance, Mathematics, or related field.

Minimum Experience Level

• 2–4 years experience in MI reporting, data analysis, or collections analytics.
• Strong proficiency in SQL, SAS, Excel, and reporting tools (e.g., Power BI, Tableau).
• Experience in documenting reporting processes and managing exceptions is essential.
• Exposure to Debt Manager (DM) or similar collections systems is advantageous.

Technical / Professional Knowledge

• Data analysis
• Governance, Risk and Controls
• Nedbank policies and procedures
• Nedbank vision and strategy
• Principles of project management
• Relevant Nedbank product knowledge
• Relevant regulatory knowledge
• Relevant software and systems knowledge
• Business writing skills
• Institute of Internal Auditors standards

Behavioural Competencies

• Applied Learning
• Collaborating
• Decision Making
• Work Standards
• Managing Work
• Technical/Professional Knowledge and Skills