What you’ll be doing:

• Work to agreed targets focusing platform and feature adoption & engagement metrics
• Leverage digital tools such as Hubspot and product retention platforms such as Chameleon to influence retention and user engagement at scale
• Drive retention and growth among our TPs through regular, meaningful conversations that build and nurture relationships and identify and resolve issues
• Provide meaningful insight to the business and the product team to improve the TP experience
• Generate reports and analyse data to produce insights for impactful decision-making to support TP retention and engagement goals
• Ensure TPs are enabled by creating training content such as mailer campaigns, videos, and platform tours
• Score and evaluate TP training outcomes to ensure they meet AnyVan’s standards and set goals and timeframes for TPs to implement solutions and improvements and then monitor success through TP performance on an ongoing basis
• Build and nurture a network of key stakeholders across AnyVan and collaborate with departments like Allocations, Recruitment & Onboarding, and TP Support, to resolve complex issues and improve the TP experience
• Review and update training materials to reflect business changes

What you’ll need to succeed:

• Solid experience working with SAAS based products in a fast paced commercial organisation  in a b2b Customer success role
• Advanced Excel/Google sheets skills with the ability to produce accurate and effective insights and reporting to help drive decisions
• Comfortable using digital tools such as CRM and training platforms
• Data competency such as use of SQL or BI Tools highly beneficial
• Strong problem solving skills with an analytical approach that uses data to support and inform solutions
• The ability to develop, multiple high quality, trust-based working relationships that demonstrates we understand TP’s needs and are able to support and guide them through processes to meet those needs and achieve strong results for AnyVan
• Proactive and action orientated, you demonstrate high degrees of curiosity, accountability and ownership to consistently deliver
• Proven track record working to and consistently delivering against targets
• Thrive in a fast paced environment in which you need to prioritise and re-prioritise to managing multiple relationships and tasks
• Excellent verbal and written communication skills to effectively interact with TPs and internal stakeholders
• Currently living in a commutable distance to our offices in the Central Business district and happy to be based onsite 5 days a week.

Perks of the job:

• A highly competitive salary that reflects your value
• Take a Break: 20 days of holiday plus public holidays and Christmas Eve on us
• Keeping you healthy: ZAR1,000 per month towards medical aid with Momentum or Discovery
• Prepare for the future: Pension Fund with 5% employee and 5% employer contributions
• Travel: We’ve got your evening commute covered with transport home after 7pm, car park space if you drive and showers and towels if you cycle
• Keeping you refreshed: Enjoy an in-house barista and free fruit every day
• Social Scene: Thursday and Friday drinks, and regular social activities
• Celebrating Success: 1/4 performance awards with prizes and an annual performance awards – last years winner enjoyed a 4 day all expenses paid trip to the French alps!
• Skills Booster: Opportunity to join a disruptive Technology Leader and be part of a fast-growing, innovative company reshaping the industry