What you’ll be doing:

• We take a multi-channel approach to supporting our customers. So you’ll need to be ok speaking to customers on the phone as well as digitally via whatsapp and other digital channels.
• You’ll be our frontline warrior, expertly managing and resolving customer queries with a focus on retaining and promoting positive customer relationships, that are reflected in high Trustpilot reviews
• Make sure customer waiting times are kept to a minimum, maximum queries are answered quickly with first time resolution where possible and team objectives are delivered
• Use great active listening and questioning skills to correctly assess, manage and resolve queries
• Escalate any complex/high risk issues quickly and appropriately and keep all parties fully informed until they’re resolved
• Keep all customer communication records and data updated and accurate in the right systems

What you’ll need to succeed:

• 6 months+ customer services experience
• A genuine passion for delivering unparalleled service and going the extra mile for our customers
• A minimum speed of 30+ words per minute with high accuracy
• Proficient with IT packages (especially G-Suite) and digital services
• Comfortable working towards and achieving targets
• Able to adapt quickly, juggle multiple tasks, and prioritise effectively in a dynamic environment
• Able to understand and follow processes and instructions
• Strong written and verbal English Language skills
• The ability to commute to our offices in the CBD for work and work to our shift patterns.
• We align to UK operating hours and as an international business we work to UK time zones, all roles operate on a shift pattern basis around the following in South African Standard Times.
• Requirement to work SA Public Holidays as and when needed, based on scheduled shift
• Apr – Sep, Monday – Friday 9.00am – 10.00pm Saturday – Sunday 10.00am – 7.00pm
• Oct – Mar, Monday -Friday 10.00am – 11.00pm Saturday – Sunday 10.00am -8.00pm
• Strong alignment with our company values.
• Please note this is a 4 month fixed term contract with part time hours of a minimum of 80 hours per month. Should any full time permanent positions become available, priority will be given to strong performers who have completed a contract with us.
• 80% of your shift will be in the evening or weekends – allowing you to spend valuable time with your family or study throughout the week

Perks of the job:

• A highly competitive salary that reflects your value – starting salary from R72,000 per annum with potential to earn monthly commission
• Annual Leave: 1hour for every 17 hours worked
• Sick Leave: 1hour for every 27 hours worked
• Travel: We’ve got your evening commute covered with transport home after 7pm, car park space if you drive and in-office showers  if you cycle
• Keeping you refreshed: Enjoy an in-house barista and free fruit during the  day
• Social Scene: Thursday and Friday drinks, and regular social activities
• Skills Booster: Opportunity to join a disruptive Technology Leader and be part of a fast-growing, innovative company reshaping the industry