Tasks

Business Operations

• To be one stop resolution agent for each customer that walk into the Service/Experience Centre.
• Ensure customers experience is of high standard and service by delivering individual performance indicators on a day-to-day basis.
• Contribute to the achievement of the team’s sales targets as contracted and to the team’s sales effort including the primary responsibility to maintain healthy customer relations.
• Ensure the successful resolution and follow-ups of escalated customer queries from customers within agreed timelines.
• Have full understanding on the products and promotions for effective customer engagements and attend all trainings and ensure compliance on all assessments where required.
• Adhere to all operational processes and procedures.
• Participate and understand all changes and updates made in the team and the business.
• Follow through the communication procedure, policies, standard operating procedures, and guidelines to build instantaneous rapport with the customer for a sustainable engagement through trust, open and interactive communication.
• Provide accurate, valid, and complete information by using the right methods/tools.
• Be the Company gatekeeper and information centre by understanding all the product and service offerings and being able to assess and offer additional services to the customer while engaging to resolve their problem.

Qualifications

• Matric/Prior equivalent work experience
• Post Matric qualification advantageous

Experience

• 3 – 4 year’s work experience in customer service environment