Description

• Assist passengers with ticket sales, bookings and flight changes including explaining rules, terms and conditions, regulations and procedures as and when required
• Assist customers when there are flight disruptions and/or cancellations
• Handle and safeguard of confidential information
• Address any complaints in a professional and timeous manner
• Escalate any problematic issues to the Supervisor on duty
• Provide professional Customer service at all times.

Requirements

• Grade 12 or equivalent
• Airport and ticket sales experience
• Able and willing to work on weekends, public holidays, flexible hours, and shifts, as and when required
• Good knowledge and understanding of a computer and Microsoft Office (Word, Excel and Outlook)
• Excellent understanding of delivering great customer service
• Excellent written and verbal command of the English language including proper phone etiquette
• Conflict resolution skills.

Personal Attributes

• Punctual
• High degree of patience and assertiveness
• Trustworthy, professional and reliable, including dealing with confidential information
• Immaculate timekeeping
• The ability to work well under pressure
• Practice good time management
• Customer focused and service orientated.