- Job Type Full Time , Remote
- Qualification Bachelors
- Experience 1 year
- Location Eastern Cape
- City Port Elizabeth
- Job Field Customer Care 
Customer Experience Specialist (Polish Speaker)-Port Elizabeth at DigiCert, Inc.
Customer Experience Specialist (Polish Speaker)-Port Elizabeth
Job summary
- We are in the market for a Customer Experience Specialist with professional working proficiency in Polish to join our team.
- As Customer Experience Specialist (Polish Speaker) you will engage with external customers and internal stakeholders through various communication channels, execute DigiCert’s validation process according to internal documentation, and analyze validation test-data to determine whether systems or processes have met validation criteria
- This is a remote position.
What you will do
- Review incoming application forms, validate and submit to DigiCert’s technical department
- Engage with external customers and internal stakeholders via phone, live chat, video calls and email
- Research customer organizations and verify contact details online
- Identify, document and alert managers of customer-call trends
- Execute DigiCert’s validation process according to our internal documentation
- Analyze validation test-data to determine whether systems or processes have met our validation criteria or to identify root causes of production problems
- Coordinate the implementation or scheduling of validation testing with affected departments and team members
- Learn product features and gather customer requirements to confer with management
- Determine validation objectives and standards with internal managers
- Create, populate, or maintain databases for tracking validation activities, test results, or validated systems
- Process incoming and outgoing mail
What you will have
- Professional working proficiency in Polish & English (essential)
- 1+ years’ experience in a customer service or similar role
- High school qualification (essential) and Tertiary qualification (advantageous)
- Proven track-record in evaluating and mitigating risk
- Detail-orientation, aptitude to learn, high level of self-motivation, high degree of curiosity and ability to work independently
- Excellent written and verbal communication skills
- Tool experience: Microsoft Office and other software applications
Method of Application
Interested and qualified? Go to DigiCert, Inc. on www.digicert.com to apply
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