Key Roles and Responsibilities:

Credit Collections

• Execute workload as per defined worklists on relevant IT platform/s
• Identify long overdue accounts and send final demands
• Communicate effectively and professionally via e-mail
• Work with relevant Credit teams to resolve applicable collections queries
• Form a partnership with the Regional Stakeholders and CXC, and provide relevant and timeous information to key Stakeholders
• Contact customers telephonically and request payment as per collection script
• Ensure customer engagement and conversation is recorded on the Credit Notebook
• Educate customers on credit offerings

Key Attributes and Competencies:

• May not be under debt review
• Time management skills
• Excellent customer interaction skills
• Effective communication, both written and verbal
• Excellent telephone skills and etiquette
• Excellent listening skills
• The ability to work towards strict deadlines
• Ability to work under pressure
• Good attention to detail skills
• Ability to reason and problem solve
• Able to work independently
• Displays customer empathy and understanding

Minimum Requirements:

• Grade 12 and studying toward a diploma/degree/certificate course or have already obtain such qualification
• At least 3 years’ experience in a credit / credit call center environment
• Fluent in English and another official South African language preferably Afrikaans, Isizulu and Sesotho
• Appropriate / relevant systems knowledge (SAP R/3)
• Computer literacy essential (MS Office)