Role Description

• Provide top-notch service to our customers telephonically, face to face, and using written communications. In this role, you will interact directly with our Customers to answer questions, solve problems, provide training, upsell additional products, and maintain our company’s reputation for high-quality service and responsiveness.

Roles and Responsibilities

• Maintain updated knowledge of all company products and services to provide adequate education to Customers.
• Provide information and instructions about relevant products and services by being a trusted advisor to apply practice management enhancements or improvements using CGM products.
• Make product and service suggestions to meet the customer’s specific needs.
• Promptly answer customer questions and provide information to resolve any issues.
• Understand Sales process and cycles.
• Obtain and document customer feedback and information and share that with relevant departments and team members.
• Generate interest in new products or services and connect customers with salespeople when required.
• Foster, develop and maintain relationships with customers to improve our retention rate.
• Attend all required customer service-related meetings.

Minimum Requirements:

• 2+ years of experience in a customer service-related role.
• Excellent written and verbal communication skills.
• Ability to foster and maintain relationships.
• Organizational skills with the ability to manage numerous projects and priorities at once.
• Positive and service-orientated attitude.
• Ability to thrive in a fast-paced and sometimes high-pressure environment.
• Basic computer skills and excellent phone disposition.
• Willingness to work independently or as part of a team.
• Valid driver’s license.