​​​​​​About Job

• This role offers the opportunity to deliver high-quality support to the Middle East and Africa Customer Services Central Offer Desk. You will take on a variety of responsibilities designed to provide hands-on operational experience and a comprehensive understanding of the different functions within the MEA Business Management Team

What are my responsibilities?

• Contract Management and Communication
• Analysis and preparation of Service Contract calculations and Service Contract Offers within the MEA zone.
• Establish and maintain strong communication channels to align key stakeholders and accelerate project outcomes.
• Manage contracts, facilitate effective communication, and coordinate efficient order processing across cross-functional teams.
• Maintain efficiency and timeliness across CS Central Offer Desk business operations
• Customer Engagement and Service Promotion
• Support the development and execution of market-driven service marketing strategies and promote value-added offerings.
• Promote the Customer Services Portfolio through engaging presentations and strategic discussions with both internal and external stakeholders.
• Support efforts to improve the Contract Capture Rate through ongoing collaboration with Account Executives and direct engagement with customers.
• Proactively conduct and sustain customer visits to enhance consultancy and strengthen service support.

Operational Excellence

• Responsible for calculating pricing and ensuring timely submission of offers to the Business Partner or customer.
• Collaborate with the cross-functional teams and with various internal key stakeholders to design, develop, and drive Service strategies and business process improvements.
• Maintain high standards of pricing and offer integrity.
• Monitor and uphold the quality of pricing and data inputs in the CS CRM tool.
• Maintain strict adherence to internal procedures and compliance standards.
• Marketing & Strategy Development
• Promotion of value-added services such as Customized Service Agreements, Enhanced Productivity Services, SRS, Healthineers Guardian Program etc.
• Facilitate the rollout of strategic Service Options and Services, marketing plans within the Service offerings.
• Ad-Hoc and Strategic Support
• Support additional requests as needed, contributing to broader business goals.

What do I need to qualify for this job?

• Bachelor’s degree in business administration, Marketing, or a related field (or equivalent qualification).
• Experience in pricing, bid proposal, quotations and contract management
• At least 5 years of experience in Commercial Marketing or Business Development is expected, with preference given to those from the Medical Devices or Life Sciences industries.
• Proficiency in Microsoft Office applications such as Word, PowerPoint, Excel, and Outlook.
• Fluent in English
• Ability to analyze and interpret complex Bid documents and Offer requirements.
• Should exhibit strong critical thinking and numerical skills, with a proven ability to thrive both independently and in team settings.
• Good Team Player with strong interpersonal and negotiation skills
• Good time management skills, Ability to multi-task and work under pressure in a cross functional setting
• Knowledge and Experience with Power BI and SAP is advantageous.