• Step into a role where your skills won’t just be valued — they’ll drive real impact. Join a dynamic, fast-paced team where you’ll have the freedom to innovate, optimize, and transform how we engage with customers, streamline operations, and accelerate growth.
• If you’re ready to shape smarter systems, unlock insights from data, and make workflows work harder — this is your moment.

To qualify for this position, you need:

• Matric.
• Proficient in Zoho Deluge scripting
• Experienced in creating and maintaining Blueprints
• Skilled in developing Workflow Rules.
• Ability to design and implement Flows in Zoho Flow.
• Knowledge of API integrations within the Zoho ecosystem.
• Own vehicle and valid drivers license.

Duties and responsibilities include, but not limited to:

• Provide daily support to users across Zoho CRM, Zoho Flows, Campaigns, Marketing,Automation, Analytics, and Forms.
• Perform regular system health checks, monitor syncs/ integrations, and clean/update records.
• Assist in workflow management, rule setup, and automation improvements to enhance team efficiency.
• Create and manage email campaigns in Zoho Campaigns, including audience segmentation and performance tracking.
• Generate and maintain reports and dashboards to support sales and marketing insights.
• Work with the marketing team to manage webform integrations, landing pages, and lead flows.
• Collaborate with team leaders and departments to recommend system improvements or process automations.
• Train new users on Zoho tools and provide basic documentation/ support material.
• Experience developing and managing solutions within **Zoho One** (CRM, Creator, Desk, Projects, Sign, WorkDrive, Flow, Analytics, Marketing Automation, and Campaigns).
• Proficient in Deluge scripting, Zoho REST APIs, custom functions, schedules, blueprints, and webhooks.
• Must have practical experience building Creator apps that integrate with CRM and external systems.
• Hands-on experience with Zoho Flow, web services, OAuth connections, third-party API integration (e.g., Smartsheets, TMS, WeConnectU, DocuSign, SigniFlow, Xero, 3CX).
• Experience using **postman** for API testing and debugging.
• Strong understanding of data modelling, migration, lookup relationships, and data transformation within Zoho and external systems.
• Experience using Zoho Analytics, SQL, or Google BigQuery is advantageous.
• Proven track record designing and implementing end-to-end process automations, CRM blueprints, and workflow orchestration for custom client journeys within departments or business units within multi-departmental environments.
• Experience managing Zoho roles, profiles, data sharing rules, and implementing best-practice security models for multi-departmental environments.
• Familiar with UAT environments, version control in Creator, sandbox deployments, and structured change management.