Specific Role Responsibilities

• Telephonic and electronic collections of all amounts due.
• KPI would be to log a minimum of 32 customer contacts daily.
• Conduct regular customer visits to build and maintain good customer relationships, and proactive prevention of issues developing.
• Ensure that at least 100% average of the monthly targeted collections is achieved.
• Investigating and logging all queries on outstanding accounts, following up and providing feedback to the customer once queries have been resolved.
• Analysis of overdue amounts on accounts to highlight areas of improvement or problems to be attended to.
• Regular reporting and feedback regarding problem accounts. Escalation of problem accounts to the Credit Manager within prescribed time frames.
• Processing and allocation of all payments received as per the daily bank statement and deposit slips strictly in accordance with the remittance advice from the customer.
• Preparation of journals with supporting documentation. Filing, record keeping and various other admin duties.
• Effectively minimize bad debt and increase collections

Qualifications and Experience
Minimum Experience

• 3 years in a credit control environment

Minimum Qualification

• NQF Level 4 (Matric or equivalent) Preferred Qualification
• Credit Management II, BCom in Finance, or similar tertiary qualification in Finance. – advantageous

Minimum Requirements

• Valid unendorsed driver’s license
• Multilingualism would be an advantage
• MS Excel – intermediate skills