Job Description

• A vacancy exists in the Accounts Receivable Department for a Credit Controller reporting to the Group Credit Control Lead

Purpose of Position:

• A Credit Controller’s purpose is to minimize financial risk, improve cash flow, and support the financial stability of the organization by efficiently managing customer credit and debt collection

Main Responsibilities:

• Monitor and manage customer accounts to ensure timely payment of invoices.
• Assess and approve credit applications based on financial risk and payment history.
• Chase overdue payments through calls, emails, and statements while maintaining good customer relationships.
• Reconcile customer accounts and resolve payment discrepancies or disputes.
• Prepare regular reports on debtor balances, aged debt, and collection performance.
• Set and review credit limits in line with company policy.
• Work closely with sales and finance teams to align credit terms with contracts and business objectives.
• Minimize bad debts through proactive credit management and escalation procedures.

Required Capabilities:

• Credit Controller must have strong financial and analytical skills to assess credit risk and manage debtor accounts effectively. Excellent communication and negotiation abilities are essential for handling customers and resolving payment issues professionally. They need solid organizational and time management skills to prioritize tasks and meet collection deadlines. Proficiency in accounting software and Excel supports accurate reporting and record-keeping. Knowledge of credit policies, financial regulations, and compliance standards ensures responsible credit management. Finally, strong interpersonal and teamwork skills help maintain productive relationships across departments and with clients.

Required Experience: 

• Proven experience in credit control, accounts receivable, or financial administration.
• Track record of successful debt collection and maintaining low overdue balances.
• Experience with credit assessment and setting customer credit limits.
• Hands-on experience using accounting or ERP systems (e.g., SAP, Sage, Maconomy).
• Proficiency in Excel for reporting, reconciliations, and data analysis.
• Background in customer account management, including resolving payment disputes.
• Familiarity with financial reporting and preparing aged debt or cash flow reports.
• Experience working cross-functionally with sales, finance, and operations teams.
• Knowledge of credit control policies and legal compliance related to debt collection and data protection.

Minimum Educational Qualifications: 

• High school diploma / Grade 12 (Matric) – essential minimum requirement.
• Certificate or diploma in Accounting, Finance, or Business Administration – preferred.
• Proficiency in Microsoft Office (especially Excel) and basic accounting software.
• Additional credit management or bookkeeping training (e.g., from the Institute of Credit Management) is an advantage.