Job Summary

• We are looking for a dynamic CRA Administrator to support the Banker and CRA with managing the client relationship end to end. The CRA Administrator will assist the CRA and the client with KYC onboarding and remediation; product onboarding and other administration functions relating to KYC; Products; Outstanding securities; Credit and the logging of Complaints.

Job Description

• The ideal candidate should have a minimum of NQF5 qualification with 1/2 years’ experience working in a relationship support role (client onboarding/ client service/ similar).Â
• As a CRA Administrator your responsibility will be to assist the CRA and Banker to look after the operational aspect of the client relationship. Ideally, we would need the candidate to have good communication skills, understanding of client onboarding process and customer service.Â

Accountability: Business Management:

• The CRA administrator will assist the client with KYC onboarding and remediation; product onboarding and other administration functions relating to KYC, Products, Outstanding securities; Credit and Complaints; Product Support and Frontline Specialist.
• Prepare information for and attend client meetings to support client servicing
• Develop and maintain contacts with Support Teams; KYC: Products: TA; Credit and Complaints; Product Support and Frontline Specialist.
• Attend regular meetings held with functional team.

Education and Experience Required:

• B Degree in Commerce or Finance or CAIB or IOB or equivalent NQF level 5/6Â
• 1 Years experience in a client facing and/or commercial banking environment
• 1/2 Years’ banking  experience

Knowledge & Skills:Â

• Personal and Interpersonal Skills
• Business Skills
• Industry Knowledge on the dynamics of the market place

Education

• National Diplomas and Advanced Certificates: Office Administration (Required)