Overall Purpose of the Job:

• The Corporate Accounts Manager & Tenders (CAM) is responsible for managing and growing key corporate accounts, driving business retention, and securing new opportunities through proactive tender and proposal management. The role focuses on building long-term strategic partnerships, maximizing revenue potential, and ensuring customer satisfaction through tailored business solutions and effective account management.

Key Duties & Responsibilities:

Account Management & Business Development

• Manage a portfolio of key corporate accounts to ensure retention, satisfaction, and growth.
• Develop and implement strategic account plans aligned to overall business objectives.
• Identify and pursue new business opportunities within existing accounts and targeted industries.
• Build and maintain strong, long-term relationships with decision-makers, procurement teams, and stakeholders.
• Monitor market trends, competitor activity, and industry developments to identify opportunities and mitigate risks.

Tender & Proposal Management

• Oversee the full tender process — from opportunity identification and pre-qualification to submission and post-award handover.
• Coordinate tender responses by collaborating with cross-functional teams (finance, operations, compliance, etc.) to ensure timely, accurate, and competitive submissions.
• Prepare detailed proposals, quotations, and pricing models that align with client requirements and company profitability goals.
• Maintain a centralized database of tenders, proposals, and contract renewal timelines.
• Ensure compliance with tender requirements, internal policies, and legal obligations.

Financial & Operational Accountability

• Achieve designated sales targets, profit margins, and strategic growth objectives.
• Track account performance, analyse data, and provide accurate forecasts and reports to management.
• Support credit control by ensuring timely collections and addressing outstanding payments with clients.
• Develop and manage annual account budgets and revenue plans.

Customer Experience & Retention

• Act as the primary point of contact for key accounts, ensuring effective communication and issue resolution.
• Work closely with customer support, operations, and implementation teams to deliver exceptional client experiences.
• Lead initiatives to improve service quality, client engagement, and overall satisfaction scores.
• Proactively identify and resolve account-related issues or risks before they escalate.
• Strategic & Cross-Functional Collaboration
• Partner with internal departments to align operational delivery with client expectations.
• Provide insights to management for strategic decision-making and business planning.
• Participate in business reviews, performance meetings, and client presentations.
• Contribute to continuous improvement of sales and tender processes.

Minimum Qualifications & Experience:

• Matric / Grade 12 (essential)
• Relevant tertiary qualification in Sales, Marketing, Business Management, or a related field (advantageous)
• Minimum of 3–5 years’ experience in Key or Corporate Account Management and/or Tender Management
• Proven track record in securing and managing large corporate clients
• Strong commercial and negotiation skills
• Excellent verbal and written communication abilities
• Proficiency in MS Office Suite (Word, Excel, PowerPoint); CRM software experience advantageous
• Previous experience in Telematics, Security, or Technology industries beneficial

Key Competencies & Attributes:

• Strategic thinker with strong business acumen
• Excellent planning and organizational skills
• Analytical and detail-oriented
• Strong problem-solving and negotiation abilities
• Confident communicator who can influence at all levels
• High energy, results-driven, and resilient under pressure
• Ability to manage multiple priorities in a fast-paced environment

Performance Indicators:

• Achievement of sales and retention targets
• Tender success rate and turnaround efficiency
• Client satisfaction and engagement levels
• Accuracy and timeliness of reporting and forecasting
• Growth of existing accounts and new business acquisition