• A hospital control room dispatcher is a professional responsible for the efficient coordination of all activities within a hospitals control center, often the central hub for communications and emergency management.

Job Description

• Answer telephone calls and attend to all emergency requests and queries
• Relay information via radio, phone or email to send crews, vehicles or other field units to appropriate locations
• Monitors and tracks the status of an ambulance on assignment
• Provide field units with information about orders, traffic, obstacles and requirements
• Notify hospitals of the crew’s arrival
• Data capturing and maintaining logs and records of calls, activities and other information
• BAA Duties when required

Job Requirements

• Matric
• BAA Qualification
• At least 2 years’ relevant experience
• In depth understanding of EMS
• Excellent judgment and the ability to priorities decisions and act quickly in the best interest of the patient
• Computer literacy is essential
• Excellent interpersonal and communication skills
• Remaining calm under pressure